If the product you're looking for on our website says "Available on Backorder" that means we do not currently have it in stock, and this item will be ordered in for you!
The first thing we will do it check with the product manufacturer and let you know when you can expect the item to be available.
If you're happy to wait for your item, we'll proceed with your order, if not, we'll happily provide a full refund if we can't find a suitable alternative!
We aim to process your orders as fast as possible! Usually orders are processed within 48 hours, however as we operate with a small team, processing time on online orders can sometimes take up to 72 hours.
Depending on the item that you've purchased the shipping times may vary!
If you've paid for Australia Post shipping, please allow 3 days for order processing and a further 10-14 business days for Australia Post to deliver the items.
Australia Post is currently experiencing significant delays within their delivery network. We will do everything we can to get your items to you, however, we cannot always anticipate delays with our couriers.
If you've ordered a large item (Fridge, Washer, Cooktop, TV etc) your item will be delivered by one of our delivery partners. We will call you to arrange a day for delivery. At this point, we cannot guarantee what time the delivery will occur.
If you've tried to check out for your items but you are unable to have them delivered, that's because you are located outside of our delivery zone.
We operate out of a Brisbane warehouse, and at this point in time we are not able to offer delivery on large items (Fridges, Freezers, Stoves etc) outside of Brisbane.
If you are purchasing a small appliance from us, we will be able to fulfill these items through Australia Post.
We can definitely help!
Just send us an email at email@example.com or call us on 07 3085 8130 and one of our product specialists will be able to help you find exactly what you need!
We'll never try to sell you something you don't need, and our salespeople are far from pushy! We're here to help so please don't hesitate to reach out!
We have a showroom located in the heart of Brisbane's southside in Underwood where we have an extensive range of products on display across Laundry, Kitchen, TV and Entertainment, Heating and Cooling, Cleaning and Small Appliances!
We are open 7 days a week to trade and public.
Come see us at 2936 Logan Road, Underwood, 4119, Brisbane.
Yes we can next day delivery for our local customers! We are only able to offer this on products that are in stock and for orders placed before 12pm.
This option may not always be available, so please give us a call before placing your order if you need it urgently.
We have a range of finance options available!
We currently accept Humm and Afterpay online. These are third party finance company and we have no affiliation with them. Please ensure all your account details are correct and up to date before placing an order with us online to avoid any issues!
We have Zip pay available for orders placed in store only.
If you would like to pay for your order online using Zip, please send us an email or call us and we can arrange this for you!
If you've changed your mind about your order, we completely understand!
Within 48 hours of placing your order, please call on 07 3085 8130 or email us at firstname.lastname@example.org and we'll do our best to assist you!
If it's outside of this time, we cannot guarantee that we will be able to cancel your order, however we will always do our best to make sure you're happy and not taking home a product you don't need!