GOODS DAMAGED ON ARRIVAL and DOA GOODS
A product will be deemed DOA (dead on arrival) if it does not operate as prescribed when first removed from its packaging within 7 days of delivery. Arrangements will be made for repair or replacement of DOA goods. Refunds will only be issued when a replacement item or repair is unavailable. All goods damaged in transit must be reported to our customer service within 24 hours of receipt. All DOA and/or damaged on arrival goods must be reported to our customer service team within 7 days of receipt by customer
In the event of faulty goods Save on Appliances will arrange for the return of the goods at no expense to the customer if the goods were originally delivered by Save On Appliances.
It is the responsibility of the customer to ensure that all original contents of the package are included in the returned package. It is the responsibility of the customer to ensure that the returned item is adequately packaged so to not cause damage to the item in transit.
PROCESSING OF RETURNED GOODS
Saveon Appliances reserves the right to test any returned product. If an item is determined not be be defective we may:
Arrange for the return shipment of the product at the customers expense
Impose an administration fee of 25%
REPLACEMENT OF GOODS
When an item is deemed to require replacement, delivery will be arranged as per original purchase.
The delivery terms and time frame will be as per the original purchase. The replacement will be provided with the same warranty as the original product.
All authorised refunds will include delivery and associated costs.
All refunds will be processed to the credit card or source as the original purchase. No refunds will be processed until the goods have been returned to Saveon Appliances in full.
For change of mind on appliances there is an associated cost of 25% on the entire purchase. This would be at Managers Discretion.
All warranty claims must be processed via the manufacturer. All warranty issues must be directed to the manufacturer. Please contact the manufacturer for all warranty terms and conditions.
The warranty is only valid with the original proof of purchase. Warranty is not transferable. Warranty commences from the purchase date on your receipt and are only valid within Australia. All transactions over the web are encrypted in real time via secure socket layer technology (SSL).