Generally your order will be delivered by your local Save on Appliances store. There may be instances where we will send your delivery via a third party courier or delivery service.
In all cases we will do our best to ensure your delivery can be completed in a timely manner.
Where do we deliver?
Save on Appliances offers shipping options to a wide range of locations within Brisbane, starting around our stores, and then the rest of the city by special arrangement. Delivery will either be a flat rate charge (or free depending on promotions) for areas surrounding our stores or calculated based on your location and the total dimensions & weight of your package(s).
When do we deliver?
Deliveries are generally scheduled during business hours from Monday to Friday, excluding public holidays. If you require a delivery outside of these hours, it will have to be arranged specially when you are contacted to arrange the drop off.
Do we deliver Interstate/International?
While at this stage we do not offer Interstate or International delivery, customers who wish to purchase goods from our store are required to make their own delivery arrangements, we are happy to liaise with your contractor to ensure efficient delivery. Please note International deliveries may require you to obtain customs clearance.
Delivery costs generally include the basic service of dropping off your appliance to your door. If you require extra services like installing, removing old appliances, recycling the old appliance etc, please ask your local store when you are contacted to arrange a delivery time. These optional extras can be arranged, however they will incur an additional cost.
Aside from any free delivery promotions we may run from time to time, we have standard flat rate delivery charges. Charges are shown during checkout but you can view them separately by using the shipping calculator on each product page.
All delivery services will be confirmed and checked with the online team before delivery occurs – This way we can ensure you receive the best service
Generally we can be sure that the item will be available for you (subject to shipping requirements). However, sometimes stock can sell quickly and it may be the case that an item purchased and gone through the shopping cart may have run out prior to completing checkout. If you somehow manage to checkout with an item that is out of stock, we will use a number of methods to get the stock for you, like:
– Ordering it from a Supplier direct to you
– Ordering it from a Supplier to us and then delivered to you
If the above case of stock issues, we will contact you to explain the options. If none of these options are acceptable, the order can be cancelled. PLEASE NOTE: In most (but not all) cases, if payment is made by credit card, we DO NOT capture the funds until the goods are actually on the truck on their way to you. In any other case, we will of course refund the payment should the payment have already been captured.
Generally, if an item is available for sale on our website, it means that we have it in stock. There are instances, however, where the stock levels for an item may deplete before it is reflected on the website and we will not be aware of this until we process your order. If this happens, we will do our best to accommodate your needs by either ordering the item in for you, providing you with a suitable alternative, or offering you a refund. However, we do make every effort to ensure this does not happen!